Terms & Conditions

TIPS FOR THE PERFECT FIT

PLEASE DO CHECK THE SIZE GUIDE ON THE ‘CUSTOM FITTINGS’ PAGE BEFORE ORDERING YOUR SIZE.
(You might want to order items a little larger than your known size if you are between sizes)

Remember, if in any doubt we are here to help, please contact us at Mousetrap Boutique on+44 (0)1243 781811 or email us at shop@mousetrapofchichester.co.uk so we can offer our advice before you make a purchase.

We have a Seamstress Service available on booking which is an additional charge but will mean you achieve the perfect fit.

DELIVERY (IN THE UK ONLY)

As we are based in the UK, all deliveries are made by Royal Mail at the following charges:

All dresses over £100 will be sent by Guaranteed Next WORKING Day Delivery* at £5.95.

Please note that your order can take up to 48 hours to process, once this has been confirmed then your order will be delivered by 5pm the next working day (Saturday delivery available for small extra charge).

All dress orders require a signature on receipt.

PLEASE NOTE THAT IF WE RECEIVE ANY ORDER AFTER 4.00PM WE CANNOT GUARANTEE NEXT DAY DELIVERY. WE DO NOT DELIVER ON SUNDAYS OR BANK HOLIDAYS. IF WE RECEIVE AN ORDER ON A SATURDAY THEN YOU WOULD NOT RECEIVE UNTIL THE FOLLOWING TUESDAY.

*Next working day delivery is not available to Northern Ireland, Isle of Man, Scottish Isles, Isles of Scilly, Channel Isles and the following Post Codes: HS1-HS9, IV21-IV56, KA27, KW5-KW17, PA20-PA78, PH30-PH44, TR21-TR25,ZE1-ZE3. All of the above Post Codes and areas will take up to 3 days to deliver and still require a signature upon receipt.

Please note that the minimum age for ordering is 18. We do not sell any internationally prohibited goods or services.

PRODUCT EXCHANGE AND RETURNS

To make a return or exchange, customer services must be notified by telephone within 48 hours of receipt whereupon an authorisation number will be given. All returns must be post-marked and sent to MOUSETRAP BOUTIQUE within 7 days of receipt. If the item is post-marked past the 7 days allowed or does not have the authorisation number, it will be refused and sent back to the customer.

All the items being returned must be in their original conditions with all tags in place and posted at the customers expense. Furthermore, garments that have any deodorant stains or odours will not be accepted. Upon inspection and approval we will issue a prompt refund.
NOTICE: Any made to measure dresses cannot be returned.

If you are exchanging an item for another size or style, we must receive and inspect before we can make the exchange. This must be done at the expense of the customer.

Please write your authorisation number on both the outside of the box and a copy of the invoice. Returns will not be accepted without an authorisation number on the outside of the box. All exchanges being returned are based on the item being returned in its original condition.

To request an authorisation number please call us on +44 (0)1243 781811
An authorisation number will be given within 48 hours.

Please send returns to:

Mousetrap Boutique
2 North House
North Street
Chichester
PO19 1LR
United Kingdom

Health regulations stipulate that clothing that is soiled, worn, damaged or laundered is considered to be in “other than new condition” and cannot be returned or exchanged. For the protection of our employees we will not handle any garments that are not in original condition.

You can reuse the box in which you received you order as long as any old postage or address labels are covered or crossed out.

Postage and handling charges are non-refundable.We recommend that you send your return via an insured carrier. We are not responsible for lost returns. (Customers are responsible for all postage costs for returned and exchanged items)

CANCELLATIONS

All cancellations must be made within 48 hours of ordering and by telephone only on +44 (0)1243 781811. Any cancellations made after this period cannot be guaranteed a refund.

FAULTY ITEMS

We ask that you inspect all garments on receipt and if found faulty please contact us directly on +44 (0)1243 781811 quoting your order number, your name and address, details of the product and the reason for return, and whether you require an exchange or replacement. We will then advise on how to proceed with the return. You have 7 days from receipt of the faulty item to return it to us.

DAMAGED SHIPMENT

For your protection, please do not sign for merchandise until you inspect the packaging for damage.Mousetrap Boutique makes every effort to prevent postal damage, however, please keep the original carton and take the following steps if there appears to be any such damage:

1. Promptly contact the Postal Office or carrier for a Damage Inspection Report
2. Request that the Postal Office/ Carrier return the merchandise to the address listed on the package.

PLEASE DO NOT RETURN THE MERCHANDISE YOURSELF, as this may delay our reorder or credit. Please call our Mousetrap Boutique shop in Chichester to explain the situation. (+44 (0)1243 781811)

PLEASE NOTE THAT IF YOU REQUIRE ANY INFORMATION WITH REGARDS TO ANY REFUNDS YOU MUST CONTACT THE PHONE NUMBER LISTED BELOW:

+44(0)1243 781811or email us at: shop@mousetrapofchichester.co.uk
MOUSETRAP CUSTOMER CARE

BACK ORDERS/ ITEMS CURRENTLY OUT OF STOCK

Backordered merchandise includes items that are not currently in stock. In the event that your order cannot be filled within 7 days we will put it on backorder status and notify you of the appropriate delivery date via email. If you do not respond to our email notification, we will consider your order to be valid and we will notify you upon our shipment of the backorder items via email.

ORDER STATUS

Feel free to email our customer service department at any time to check the status of your order
shop@moustrapofchichester.co.uk

Alternatively, please call: +44(0)1243 781811

PRIVACY POLICY

By providing your details to Mousetrap Boutique, you consent to us maintaining, recording, holding and using the information you give us at the time of ordering to:

- Process your orders
- Improve our service to you

All data is collected lawfully and maintained in accordance with the Data Protection Act 1998.

Your personal details will only be passed to other companies involved in the processing of your order. None of your personal details will be passed to any other third parties for any other reason. From time to time we may send you emails of products or promotions.

Credit Card information is given through a secure third party website (SAGE PAY).

When making a payment we require your CVV2/CVC2 verification for security purposes – this is the 3 digit security number on the back of your credit or debit card.

Please email us at shop@mousetrapofchichester.co.ukor call us on +44 (0)1243 781811 if you have any questions regarding our Privacy Policy.